--- title: "Rapio Terms of Service" description: "The terms under which Rapio provides its WhatsApp marketing software: subscriptions, limits, what you are responsible for." url: https://getrapio.com/terms/ updated: 2026-10-11 --- # Terms of Service The agreement between you and RAPIO, LLC. Short, and written to be read rather than skipped. Last updated 11 October 2026 These terms apply when you use Rapio. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are allowed to. ## 1. What the service is Rapio is software for planning, sending and measuring WhatsApp marketing messages through Meta's WhatsApp Cloud API. We provide the software. **We do not provide the messaging itself.** That comes from Meta, under your own WhatsApp Business Account. **Rapio is sold to businesses and is for commercial use only.** By creating an account you confirm that you are using it for your business. ## 2. Your WhatsApp Business Account and your bill from Meta You connect your own WhatsApp Business Account and attach your own payment method to it. **Meta charges you for the messages directly.** Rapio never sees that money and adds nothing per message. What you pay us is the subscription, and nothing else. Costs shown in the product are our own calculation from Meta's rates; they are close, but **Meta's invoice is the authority**. ## 3. Plans, payments and refunds **Your plan is a ceiling.** Each plan includes a number of delivered messages per monthly period, shared across the WhatsApp Business Accounts in your workspace. Test messages count toward it. A yearly plan is paid for twelve periods at once, but the allowance still comes period by period: messages not sent in a period expire at its end and do not carry into the next. - When the allowance runs out, **sending stops**. Campaigns in progress pause and wait for you. - There is **no automatic upgrade** mid-period, **no overage fee** and no add-on pack. We will not spend your money without you choosing to. - The first hundred messages are free, once. They are tied to the phone numbers and the Meta Business account you connect: if any of them has already used its free messages in another Rapio workspace, no free messages are given. Our fee is what is free; Meta still bills you for those messages. **Payment is in advance.** Starting a plan charges its full price that day, and that day becomes your renewal date. Subscriptions renew automatically, each month or each year, until canceled, and each renewal is charged to your card on the renewal date. Prices include tax. **A change that takes a payment applies immediately.** Moving to a larger plan and moving from monthly to yearly billing take effect the day you choose them: you pay the new plan's full price, a new period starts and your renewal date moves to that day. The messages you have not sent in the current period are added to the first period of the new plan. Within a yearly plan, moving to a larger plan starts a new year, and the periods of the current year that have not started are deducted from its price, each at one twelfth of the yearly price you paid. You can make at most two such changes in 24 hours. **Moving down and canceling apply at the end of the period.** Moving to a smaller plan, moving from yearly to monthly billing and canceling take effect on your next renewal date, and on a yearly plan at the end of the year. Until then your plan and its remaining allowance keep working, and you can undo the change. **Refunds.** If you believe a payment should be refunded, contact us. We review each request and support you; approved refunds are returned to the card the payment was taken from. **You accept these rules before you pay.** When you start a plan, move to a larger plan or move to yearly billing, you confirm these rules with a checkbox, and the payment cannot go through without it. We keep a record of each confirmation: who gave it, for which workspace, the date and time, the IP address, the amount and carried-over messages shown, and the version of the rules. **If a renewal is not paid.** The new period does not open until it is paid: sending stops and the account becomes read-only. We try the card again on day 1, 4 and 7, and you can pay from Billing at any time. If the renewal is still unpaid after seven days, the plan ends. Nothing is owed and nothing is deleted. **If you dispute a payment.** If you dispute a payment with your bank, sending is paused until the dispute is resolved. If the payment stays with us, sending resumes; if it is returned to you, the plan ends. If a charge looks wrong, write to us first: we refund mistaken charges without a dispute. **When a plan ends** — at the end of a canceled period, after an unpaid renewal or after a disputed payment is returned to you — your account stays, read-only, until you start a plan again. Starting again is a new purchase at the full price, and the free messages are not given again. **Price changes.** We announce price changes by email in advance. A yearly plan keeps its price for the year you have paid for; on a monthly plan, a new price applies from the next renewal. ## 4. What you are responsible for This is the part that matters most, because the consequences land on your account rather than ours. **Consent.** You may only message people who agreed to hear from you. WhatsApp does not check this at send time; what happens instead is that people block or report the message, your quality score drops, Meta pauses your templates, and if it continues Meta restricts the account. Rapio enforces opt-outs automatically once they happen, but **it cannot create consent you did not collect**. **Your content.** The messages, the media and the lists are yours. You confirm you have the right to use them and that they do not break the law or Meta's policies. **Meta's rules.** Using Rapio does not exempt you from the WhatsApp Business Messaging Policy and Meta's Commerce Policy. Those apply to you directly. **Local law.** Marketing consent rules differ by country. In Turkey, for example, commercial electronic messages fall under İYS. Meeting those obligations is yours. ## 5. What you may not do - Send to lists you bought, scraped or otherwise obtained without consent. - Use Rapio to send anything unlawful, deceptive or harassing. - Resell access to Rapio, or use it on behalf of a third party without telling us. - Try to get around the plan limit, the opt-out list, or any other control in the product. - Attack, probe or overload the service. ## 6. What we are responsible for We will provide the service with reasonable skill and care, and we will tell you about planned interruptions in advance. **We do not control Meta.** If Meta rejects a template, pauses one, restricts your account, changes its pricing or has an outage, that is outside our control. We will surface it in the product with the reason and the way out, but we cannot overturn it. We do not guarantee that a message will be delivered, read or clicked. Those depend on the recipient, on their phone and on Meta. ## 7. Your data How we handle personal data is set out in the [Privacy Policy](https://getrapio.com/privacy/), which forms part of these terms. In short: your customers' data is yours, we process it on your instructions, and we delete it when you ask. The Privacy Policy also sets out how long each kind of data is kept after a workspace is deleted. Your content stays yours. We do not use it to train models, and we do not share it with anyone other than the providers needed to run the service. ## 8. Suspension and termination You can stop using Rapio at any time. Deleting your workspace takes effect after a seven day pause, during which you can reverse it. Deleting it cancels the subscription: the plan ends on the day the deletion takes effect or on the renewal date, whichever comes first. When the deletion takes effect, the Rapio accounts of everyone in the workspace are deleted too. We may suspend an account that is not paid for, that breaks section 5, or that puts other customers at risk. Except where the law or an immediate risk prevents it, we will tell you first and give you a chance to fix it. When the relationship ends, your WhatsApp Business Account stays with you. It is yours, on Meta's side; we only disconnect from it. ## 9. Liability To the extent the law allows, Rapio is not liable for indirect or consequential loss, including lost profit, lost business or lost data. Our total liability in any twelve month period is limited to what you paid us during that period. Nothing here limits liability that cannot be limited by law. ## 10. Changes to these terms If we change these terms in a way that affects you, we will email you at least thirty days before the change takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you can cancel. ## 11. Law and disputes These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. Disputes go to the state or federal courts located in Delaware. ## 12. Who you are contracting with RAPIO, LLC, a Delaware limited liability company, file number 10763356. 131 Continental Dr, Suite 305, Newark, DE 19713, United States. [hello@getrapio.com](mailto:hello@getrapio.com)